How does Site24x7 session replay work?

Site24x7 session replay captures DOM changes, user interactions (clicks, scrolls, keystrokes), network requests, and JavaScript errors during real user sessions. The lightweight RUM agent records these events and reconstructs the session as a visual playback you can watch in the Site24x7 console—without storing actual screenshots or video.

Is session replay GDPR and CCPA compliant?

Yes. Site24x7 session replay masks sensitive fields such as passwords, credit card numbers, and personal data by default. You can configure custom masking rules to ensure compliance with GDPR, CCPA, and other data protection regulations. No personally identifiable information is stored in the replay data.

How is session replay different from heatmaps?

Heatmaps aggregate interaction data across many users into a visual overlay (click maps, scroll maps), showing where users tend to engage on a page. Session replay shows the exact sequence of actions for an individual user session, including navigation between pages, errors encountered, and timing. Use heatmaps for patterns across users; use session replay for debugging specific issues.

Does session replay affect website performance?

No. The Site24x7 RUM agent is lightweight and asynchronous. It captures DOM mutations and user events with minimal overhead, typically adding less than 30 KB to your page load. Session data is batched and sent in the background, so there is no noticeable impact on page speed or user experience.

Is session replay included in the Site24x7 free trial?

Yes. Session replay is available during the 30-day free trial with full functionality. No credit card is required to sign up, and you can start replaying user sessions within minutes of adding the RUM JavaScript snippet to your site.

Does session replay work on mobile browsers?

Yes. Site24x7 session replay captures sessions from all major mobile browsers including Chrome, Safari, and Firefox on both Android and iOS devices. You can filter replays by device type, operating system, or browser to focus on mobile-specific issues like responsive layout problems or touch interaction bugs.

How do I set up session replay on my website?

Setting up session replay takes minutes. Add the Site24x7 Real User Monitoring JavaScript snippet to your pages, enable session replay in the RUM monitor configuration, and sessions will begin recording automatically. No server-side agents or complex configurations are needed.

What privacy masking options are available?

Site24x7 offers multiple levels of privacy masking. Sensitive input fields (passwords, credit cards) are masked by default. You can also configure element-level masking using CSS selectors, mask all text content, or block entire page sections from being recorded. This ensures sensitive data never leaves the user's browser in a readable format.

Can I correlate session replays with backend APM traces?

Yes. Site24x7 session replay integrates with Real User Monitoring metrics and APM traces. You can jump from a session replay directly to the corresponding backend transaction trace, giving you end-to-end visibility from the user's click to the server-side response—all within a single observability platform.

How much does Site24x7 session replay cost?

Session replay is included as part of Site24x7's Real User Monitoring capabilities. All Site24x7 plans that include RUM provide access to session replay features. You can start with a 30-day free trial with full functionality—no credit card required. Visit the pricing page for detailed plan comparisons.

Session Replay Tool — Replay User Sessions & Debug UX

What is session replay?

Session replay is a digital experience monitoring capability that records and visually reconstructs real user sessions on your website or web application. Rather than relying on aggregate metrics like page views or bounce rates, session replay captures the actual sequence of interactions—clicks, scrolls, form inputs, navigation paths, and idle time—alongside technical events such as DOM changes, network requests, JavaScript errors, and resource load failures.

The result is a faithful, frame-by-frame playback of what each visitor saw and did during their session. Engineering teams use session replay to reproduce bugs without asking users for steps, product teams use it to understand where users struggle in a workflow, and support teams use it to see exactly what happened before a ticket was filed. When combined with real user monitoring (RUM) metrics and application performance monitoring (APM) traces, session replay adds visual context to your observability data—bridging the gap between what your dashboards report and what your users actually experience.

Site24x7's session replay is built into the RUM platform. A lightweight JavaScript agent captures DOM mutations and user events asynchronously, then reconstructs sessions as visual playback in the Site24x7 console—without storing screenshots or video. Sensitive fields like passwords and credit card numbers are masked by default, ensuring compliance with GDPR, CCPA, and other data protection regulations.

130+ Global monitoring locations

30-day Free trial, full functionality

DOM-level Recording fidelity

GDPR Compliant by default

Playback your website's user sessions to remove friction points and optimize user experience.

Enhance user experience

Identify friction points, confusing navigation, and areas of user frustration. Optimize your site for seamless interactions and higher satisfaction.

Accelerate debugging & issue resolution

Pinpoint the exact steps users took before encountering errors or bugs. Reduce mean time to resolution (MTTR) by seeing the problem firsthand.

Boost conversion rates

Identify conversion blockers and optimize your funnels. Understand why users abandon carts or forms and turn more visitors into customers.

Reconstruct complete user journeys

Replay every session with full visual and technical fidelity.

Watch visual playback of user actions—clicks, scrolls, inputs, and navigation across the webpage.
Jump to specific moments using session timeline and event markers to pinpoint clicks, inputs, or errors and correlate actions with performance changes.
Reproduce bugs, validate UI flows, and understand drop-offs—without needing to ask the user.

Investigate performance issues with complete frontend debugging

See exactly what slowed down your users—and fix it faster

Detect slow page loads, failed network calls, and heavy assets using network and waterfall views.
Detect memory leaks and rendering inefficiencies by correlating memory usage patterns with specific user interactions.
Correlate poor performance with real user impact, not just synthetic tests.

Frontend debugging dashboard showing network waterfall requests and event details

Troubleshoot faster with actionable technical data

Go from error to root cause in seconds—not hours.

View JavaScript errors, failed HTTP calls, and stack traces with user behavior context—complete with timestamps and screen activity.
Correlate errors with specific user actions like clicks, scrolls, or page navigation—alongside frustration signals such as rage clicks or low Apdex.
Get DOM snapshots that provide event-type filtering for granular debugging.

DOM events log showing user clicks and scrolls with timestamps for debugging

How session replay works

Get from setup to actionable session insights in three straightforward steps.

01

Add the RUM snippet

Paste the Site24x7 Real User Monitoring JavaScript snippet into your pages. The lightweight agent loads asynchronously and begins capturing session data immediately—no server-side agents or complex configuration required.

02

Capture user sessions

The agent records DOM mutations, user interactions (clicks, scrolls, keystrokes), network requests, JavaScript errors, and console logs. Data is batched and sent in the background with minimal performance overhead. Sensitive fields are masked automatically.

03

Replay and debug

Open any session in the Site24x7 console and watch a visual reconstruction of the user's experience. Filter sessions by error type, page URL, device, browser, or geographic location. Jump to specific events on the session timeline and correlate with RUM metrics and APM traces.

Where session replay delivers value

Leverage session replay across teams—from dev to support—for targeted use cases

Developers

Reproduce bugs with visual steps, DOM state, and network traces.

QA teams

Validate flows and identify regressions by comparing real behavior.

Product managers

Spot friction, measure engagement, and optimize adoption.

Support engineers

Understand what happened before a ticket—no user guesswork.

Trusted by teams worldwide

See how organizations use Site24x7's monitoring capabilities to improve digital experiences.

Publicis Sapient

This global digital transformation consultancy manages over 2,000 basic checks and 5,000,000 real user monitoring data points through Site24x7, achieving 360-degree visibility across their client environments. RUM insights help their teams proactively identify and resolve user-facing issues before they impact digital experiences.

Read the full case study →

Uniservity

This global education technology provider uses Site24x7's real user monitoring and end-user experience monitoring to ensure platform performance across schools in the UK, US, Hong Kong, China, and Singapore. Proactive monitoring and instant alerting help their service desk identify issues quickly and maintain service level commitments.

Explore more customer stories →

What to look for in a session replay tool

Evaluating session replay solutions? These are the criteria that matter most for engineering and product teams.

DOM-level recording fidelity — Pixel-accurate session reconstruction from DOM mutations, not screenshots. This captures dynamic UI changes, single-page app transitions, and CSS animations faithfully.
Privacy and compliance controls — Default masking of sensitive inputs (passwords, credit cards) with configurable element-level masking via CSS selectors. Essential for GDPR and CCPA compliance.
Observability integration — Direct correlation with RUM metrics, APM traces, and error logs. Jump from a session replay to the backend transaction trace in one click.

Minimal performance impact — The recording agent should load asynchronously and batch data in the background. Look for agents that add minimal overhead to page load size.
Session filtering and search — Filter sessions by error type, page URL, geographic location, device, browser, or custom attributes. Without effective filtering, finding the right session becomes the bottleneck.
Cross-device coverage — Session replay should capture sessions from desktop and mobile browsers equally, including touch interactions, responsive layout behavior, and device-specific rendering.

Turn every user session into an insight

Go beyond logs and metrics by adding rich visual context to your observability workflow. Watch, understand, and act with the session replay tool.

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Session replay tool